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We stand behind our products with industry-leading warranties so you can rest assured.

At Rize everything we do is in support of comfort. Hand-in-hand with providing outstanding customer service is covering every product with the best warranty possible. We put as much care into the warranties covering our products as the products themselves to make sure you never have to worry about anything you buy from Rize.

Click a link below to view our corresponding warranty policy:

 

Adjustable Bed Warranty

Warranty information is specific to each bed model. Please review your manual for updated and more specific information. Register your adjustable bed to help with any troubleshooting if you ever have questions.

For Rize adjustable beds purchased on or after January 1, 2018:
All beds except the Tranquility II and Up: For the first five years, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered. After the fifth year and up through year 20, any defect in workmanship or the materials in the frame itself are covered. For years 6 through 20 the warranty will be reduced by one-fifteenth (1/15) for each year beyond the fifth year. This excludes the cover, side rails, decking, legs, lift motors, control box, WiFi modules, power supply, power cords, control box or other electrical or mechanical components. Does not apply to items supplied by resellers, or damage caused to mattresses, fabric, cables, or cords. Applies to Rize adjustable beds purchased on 1/1/2018 and after.

The Tranquility II is covered by a basic limited warranty. For the first year, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered. For years two and three, replacement parts are available at no cost, but service, transportation, labor, and shipping costs are not covered. After the third year and up through year 20, coverage of the metal frame of the bed is covered at a prorated rate. For years 4 through 20, the warranty will be reduced by one-seventeenth for each year beyond the third year. All labor and transportation costs are the responsibility of the purchaser. The defective parts must be returned.

The Rize Up model is warranted against defects in workmanship or materials for a period of one year from the date of purchase. During the first year of the warranty, Rize will send free replacement parts for the following components: factory-supplied electronics, electrical components, drive motors, power supply, and power supply cords. During years two through five, Rize will offer a prorated warranty on the frame. The frame consists of the metal structure of the adjustable bed, and specifically excludes the cover, side rails, decking, legs, motors, control box, remote control, power supply, and power supply cords. The warranty will be reduced by one-fourth for each year beyond the first year. During this period, Rize shall bear the remainder of the cost of the frame, if needed. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s) during the entire warranty period.

For Rize adjustable beds purchased before January 1, 2018:
The Rize Elevation, Edge, Clarity, and Summit models are covered by a basic limited warranty where defects in workmanship and materials are warranted for a period of up to one year. Parts, labor, transportation and shipping costs are covered during this time. After the first year, Rize Elevation, Edge, Clarity, and Summit power beds are covered by a 19-year limited warranty. During this time period, replacement parts for defective items are offered at a reduced cost (excluding electronics, electrical components, drive motors, and massage motors). The purchaser pays all service, transportation, labor, and shipping costs associated with the delivery and/or replacement of the defective part. Defective parts must be returned.

All other models are covered by a premium 20-year limited warranty. For the first year, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered. For years two and three, replacement parts are available at no cost, but service, transportation, labor, and shipping costs are not covered. After the third year and up through year 20, replacement non-electrical parts are available at a reduced rate. All labor and transportation costs are the responsibility of the purchaser. The defective parts must be returned.

For Rize parts and accessories purchased separately see our Parts & Accessories Warranty below.

The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

 

Bedding Support Warranty

All of our bedding support products have been tested for durability, so we know they can last. We also know that nothing is perfect all the time, and that's why our bed frames, bed rails, and other bedding support products are covered by a limited lifetime warranty. If a bedding support product you buy from us breaks as a result of defective material or workmanship, we will replace it at no cost to you, or give you a full refund of your original purchase price (less applicable tax), at our option. This is good for as long as you own the product. Just contact us with your proof of purchase and we'll make sure you get a replacement or refund as quickly as possible. Any refunds will be in the form of the original payment.

The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

To make a claim under this warranty, contact us at warranty@rizebeds.com to exchange information as to the claimed defect, to provide us with your original purchase receipt (which receipt is required to make a warranty claim), and to coordinate the return of defective product, product replacement or refund. Do not return any product to us without our prior authorization.

We make no other warranties. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED WHERE ALLOWED BY LAW. Some states do not allow disclaimers of implied warranties, so the above limitation may not apply to you.

WE ARE NOT RESPONSIBLE FOR ANY OF YOUR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply to you.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

 

Mattress Warranty

The Warranty Period begins on the date of purchase shown on your sales receipt and offers a 10-year warranty.

If a defect occurs during the Warranty Period, at our discretion repair or replacement of your mattress will be provided after a complete inspection and determination that the damage is a result of a manufacturing defect during normal use. Defects include lasting sagging or body impressions exceeding .75" or more on the rz1 and rz2, and 1" or more on the rz3, provided the mattress has been supported by an appropriate foundation/frame system during its use. Support systems should include a center rail or at least five cross slats. In all cases, transportation costs of the product to and from the store or factory, as applicable, are not covered by this Limited Warranty and are the responsibility of the purchaser. If the identical product is not available for replacement, our company may substitute a product of comparable value. In the event of repair or replacement, the Warranty Period shall continue from your original purchase date. This Limited Warranty is only valid for the original purchaser of the product.

What is not covered by this warranty?

  • Claims made by anyone other than the original purchaser of the product.
  • Product that is purchased from an unauthorized dealer.
  • Structural damage from using an improper bed frame (see care instructions above).
  • Structural damage from not using the mattress in conjunction with an approved foundation or equivalent.
  • Burned, stained, or soiled fabric, even if the product is defective.
  • Damage due to abuse such as bending, standing on, or jumping on the mattress.
  • Comfort or firmness preference of the purchaser.
  • Body impressions less than .75" on the rz1 and rz2, or body impressions less than 1" on the rz3. Body impressions less than the amounts indicated are caused by the natural compression and settling of quality upholstery materials and are not considered a manufacturing defect. They are an indication that the upholstery layers are conforming to your body's individual contours.
  • Floor models and bedding sold “as-is".
  • Normal wear of mattress fabrics.
  • Transportation costs of the product to and from the store or factory, as applicable.

ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. THE SERVICE TERMS STATED IN THIS LIMITED WARRANTY SHALL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. OUR COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY.


This Limited Warranty is valid only in our company's specific trading areas and gives you specific legal rights that may vary from region to region*. Your product meets the requirements of Flammability Standards & Compliance, 16 CFR 1633, when your mattress is used alone or with one of the foundations specified on the 1633 law. Although your product meets flammability standards, its flame resistance may be impaired if any of the following occur: a non-matching mattress and foundation are used together; or the outer cover of the mattress or foundation is damaged, torn or punctured.

How to make a warranty claim:
Make sure to register your mattress through our website. If you discover a defect in your mattress, please contact us or an authorized dealer where you made the purchase. A copy of the original bill of sale is needed to determine the original date of purchase and the purchase price. The label containing the model name and the law label must be attached to identify the bedding and validate this Limited Warranty. You must be the original purchaser of the product for this Limited Warranty to be valid.

Pillow Warranty

Your Rize CopperBreeze™ memory foam pillow will be replaced or repaired at our option if it is defective due to faulty workmanship or materials within five years from the date of purchase, subject to the limitations described in the full warranty here.

This warranty covers any defects in materials or workmanship. It is subject to the full warranty exceptions and contingent upon making a claim immediately upon notice of defect. The warranty does not include minor softening of the product upon use, which is normal for bedding materials. All coverage depends upon completion of the following:

1. Within 30 days of purchase, review full warranty details and register your product at www.rizebeds.com, which will validate your purchase and help process your warranty in the unlikely event of a claim.
2. Save this warranty card and your invoice/receipt (with a clearly defined date of purchase) for 5 years.
3. Care for your product following the required care instructions:

The memory foam core is NOT washable. Use a high-quality pillowcase and keep your Rize pillow free from liquids and other substances which may damage the properties of the memory foam. The CopperBreeze pillow cover is machine washable. Carefully remove the cover from the foam core and zip the cover closed before washing. Wash in warm or cold water with like items and normal detergent. Do not use bleach. Dry on low heat with like items or air dry. Drying the cover on high or medium heat will void your warranty. Do not iron or dry clean. Do not allow product to become ripped, torn, cut, burned, used without a pillowcase, or abused in any manner.

Furniture Warranty

We stand behind all our furniture, and that's why all our wood, upholstered, and metal furniture products are covered by a 3-year limited warranty. If a piece of furniture you buy from us breaks as a result of defective material or workmanship, we will replace it at no cost to you, or give you a full refund of your original purchase price (less applicable tax), at our option. This is good for the first three years that you own the product after the original purchase date. Just contact us with your proof of purchase and we'll make sure you get a replacement or refund as quickly as possible. Any refunds will be in the form of the original payment.

The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

To make a claim under this warranty, contact us at warranty@rizebeds.com to exchange information as to the claimed defect, to provide us with your original purchase receipt (which receipt is required to make a warranty claim), and to coordinate the return of defective product, product replacement or refund. Do not return any product to us without our prior authorization.

We make no other warranties. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED WHERE ALLOWED BY LAW. Some states do not allow disclaimers of implied warranties, so the above limitation may not apply to you.

WE ARE NOT RESPONSIBLE FOR ANY OF YOUR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply to you.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

Part & Accessories Warranty

Our parts are made to last a lifetime. If a part purchased on Rizebeds.com breaks as a result of defective material or workmanship, we will replace it at no cost to you or give you a full refund of your original purchase price (less applicable tax), at our option. This is good for as long as you own the product. Just contact us at warranty@rizebeds.com with your proof of purchase and we'll make sure you get a replacement or refund as quickly as possible. Any refunds will be in the form of the original payment.

Mattress Protector and Encasement Warranty

Your Rize Mattress Protector and/or Encasement will be replaced or repaired at our option if it is defective due to faulty workmanship or materials within fifteen years from date of purchase, subject to the limitations described in this warranty.

This warranty covers any defects in mattress protector/encasement materials or workmanship. It is subject to the full warranty exceptions provided here and contingent upon making a claim within seven days of damage. The warranty also covers mattress stains caused by defects in the mattress protection product. All coverage is dependent upon the following:

  1. Within 30 days of purchase, review full warranty details and register your product at rizebeds.com which will validate your purchase and help process your warranty in the unlikely event of a claim.
  2. For mattress coverage, purchase a Rize Mattress Protector or Encasement on the same invoice/receipt as your mattress purchase with a clearly defined date of purchase.
  3. Any coverage of mattress staining or damage must be shown to have occurred while the mattress was covered by a Rize mattress protection product.
  4. Care for your product following these instructions:

Wash with towels or other bedding in warm water and normal detergent. Do not use bleach. Dry on low heat with like items or air dry. Drying the mattress protection product on high or medium heat will void your warranty. Do not wash or dry alone. Do not iron or dry clean. Do not allow product to become ripped, torn, cut, burned, used without sheets, or abused in any manner.

This warranty runs for 15 years from the date of purchase. Please maintain your proof of purchase and follow the required care guidelines.

The warranty does not cover: 1) misuse or abuse; 2) failure to follow required care instructions by drying on medium or high heat and/or without other towels or bedding and/or using bleach, bleach detergent and/or ironing, dry cleaning; 3) normal wear and tear, including rips, tears, or normal soiling; 4) stains or damage caused by or related to inks, markers, paint, nail polish, cosmetics, bleach, grease, corrosives, alcohol, dyes, solvents, burns, fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy; 5) damage caused by any liquid exceeding sixteen ounces, specifically pet or human urine, blood, sweat, excrement, etc.; 6) frame, bed, base, or other structural problems, and/or electrical appliance malfunctions; 7) mattresses not correctly fitted with the appropriate size protection; 8) mattresses used for commercial, institutional, outdoor, or rental purposes; 9) damages caused by extraordinary use inside or outside the bedroom; or 10) stains or damage caused to the mattress when the Rize protection product was not being used correctly to cover the mattress.

Claim Process: Rize, at its sole discretion will: 1) in the case of a claim for a protector/encasement, replace or refund any protector/encasement that proves to be defective in materials or workmanship; 2) in the case of a claim for mattress stain or damage: Rize will send a cleaning kit, have the mattress professionally cleaned, replace the surface fabric, or replace the mattress with equivalent construction through your local retailer at our discretion not to exceed $5,000 retail cost.

In the unlikely event you have a claim, please do not contact the retailer. E-mail warranty@rizebeds.com to submit your warranty claim with a picture of the defective product and a picture of your original receipt/invoice clearly showing the purchase date and product(s) purchased. If submitting a claim regarding a mattress stain or damage, a picture of the law tag from the mattress is also required showing mattress style, brand, and production date. As part of the claims process, the defective protection product must be returned to Rize for inspection. The customer shall be responsible for any and all transportation costs associated with this warranty.

Your Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation, and/or use of this product. We are only required to service the faulty stain and/or repair or replace your protector/encasement product.