Technical Support

We make our beds to be sturdy, reliable, and safe, so you shouldn't ever have any problems! But in case something happens, we've got your back.

  • Check out our website and your manual for basic information and troubleshooting tips.
  • Contact us with questions either through our form, live chat on the site, or call 1-844-609-7493 (we're in the office Monday-Friday 8am - 5pm Eastern).
  • Technical support is available to help troubleshoot - just call 1-843-800-8373.
  • Want to see if your bed is covered under warranty? Check out our Rize warranty here.
  • If you want to adjust your bed or need a replacement part, it's easy to order online.

Troubleshooting Videos

Hit a snag? See how to set up your bed and solve some basic issues with our troubleshooting videos. Or, call our technical experts at 1-843-800-8373.

Programming a second remote to work with 2 bases

Resetting a programmed remote for 1 or 2 bases

How to replace a control box on a Rize bed

How to get rid of squeaking

How to perform an emergency powe down after a power failure

How to manually lower the bed after a power failure if batteries aren't installed

How to replace a fuse on your Rize bed

How to reset a programmed remote - general

How to perform a complete reset

Set Up

Did you get a bed and now you're not sure how to set it up? Check out these videos for most of our models for a quick look at how to get you relaxing in comfort, fast.

Rize Avante Setup

Mattress Firm 900 Setup Video

Rize Aviada Setup

Rize Clarity Setup

Rize Clarity Version 2 (Silver Remote) Setup

Cama Ajustable Clarity

Rize Contemporary Setup

Rize Contemporary II Setup

Rize Contemporary III Setup

Rize Cresta Setup

Rize Edge Setup

Rize Elevation Setup

Rize Remedy Setup

Rize Summit Setup

Cama Ajustable Summit

Rize Tranquility Setup

Rize Verge Setup

How to attach a headboard to a Rize Bed - 2018 Models

Rize Bed Leg Options - Models without Lounge

Rize Bed Leg Options - Models with Lounge

How to setup your adjustable base - general

How to program your adjustable bed remote

Attach 2 Bases With Connecting Straps

How to install headboard brackets on the Contemporary II

How to install a headboard bracket - general

Rize Revolution Setup and Features

Other Questions

Don't see your question answered above? Here's some more information to fill in the blanks.
  • We get a lot of questions about adjustable beds! See if our FAQ page has the answer you're looking for.
  • Looking to modify your Rize bed? Browse our selection of parts to raise or lower the height of your bed, add a headboard bracket, and more.